VehiclePe Digital Parking privacy policy
Updated 13 October 2026. This policy describes personal data used by the VehiclePe Digital Parking app and its connected parking services. Privacy and account-deletion contact: support@vehiclepe.com.
Account and parking information
We collect account and staff identifiers, names, email addresses, phone numbers, account or parking addresses, and credentials needed to manage access. Parking services process vehicle registration numbers, FASTag/QR identifiers, entry and exit times, booking and pass records, and information you enter while using those services.
Location and photos
With the relevant permissions, the app uses device location to record parking activity and support location-based operations. Camera or selected photos are used for vehicle, profile and parking records. Information sent to the parking service is stored as part of the relevant record. You can manage location and camera permissions in Android settings; features needing them may then be unavailable.
Payments
Payment services process transaction amounts, payment method, transaction references, purchase history and payment status to collect and reconcile parking charges, passes and wallet purchases. Payment details entered in an external payment provider are handled by that provider under its policy. Do not send full card numbers, passwords or OTPs to support.
Advertising, analytics and device information
The app uses Google Mobile Ads (AdMob). This SDK collects and shares approximate location inferred from IP address, app interactions, diagnostic/performance information and device or other identifiers for advertising, analytics and fraud prevention. Google and payment providers process data according to their own privacy policies. Android settings provide controls for the advertising ID and app permissions.
How information is used and disclosed
Information supports account management, parking entry and exit, pass administration, payments, receipts, customer support, security and fraud prevention. Authorised parking operators and staff access records needed for their work. Hosting, payment and messaging providers process relevant information to deliver these services. Data may also be disclosed when required by law or needed to resolve fraud or a dispute. Advertising-related sharing is described above.
Security and retention
Access to account and parking information is restricted to authorised users and service providers. Current app service connections use HTTPS. No service can guarantee absolute security. Personal data is retained while needed to provide the account and requested services. On a verified deletion request, account and associated personal data are deleted or anonymised, except limited payment, invoice, tax, security or dispute records needed for a legal obligation or specific unresolved issue. Support explains the applicable reason and retention period; unrelated profile data is not retained for that reason.
Delete your account and data
Email support@vehiclepe.com with the subject VehiclePe account deletion, your registered phone number or email and parking/account name. You can request deletion of the account and associated personal data, or specific data, without signing in or reinstalling the app. Support verifies ownership, explains any required retention and confirms the processing timeframe and completion. Opening an email draft does not submit the request: you must send it. Never include a password or OTP.
Questions and corrections
Contact support@vehiclepe.com for access, correction, privacy questions or deletion assistance. Policy changes will be published on this page.